Privacy Policy
At Chitrini Media, accessible from our online platform, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Chitrini Media and how we use it. We are committed to protecting your personal data and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us.
Information We Collect
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on our online platform or otherwise when you contact us.
The personal information that we collect depends on the context of your interactions with us and our online platform, the choices you make and the services and features you use. The personal information we collect can include the following:
- Contact Details: Such as your name, email address, phone number, and postal address (if provided).
- Project Information: Details about your project requirements, including specifications for video editing, animation production, motion graphics, corporate videos, explainer videos, and visual effects.
- Communications: Information you provide when you communicate with us, such as through inquiries, feedback, or support requests.
- Usage Data: Information about how you access and use our online platform, which may include your IP address, browser type, operating system, and unique device identifiers.
How We Use Your Information
We use personal information collected via our online platform for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.
- To Provide Our Services: To deliver and facilitate the delivery of our creative media services, including professional video editing, high-end animation production, bespoke motion graphics design, corporate video creation, explainer video development, and visual effects integration.
- To Respond to Inquiries: To respond to your inquiries and offer support relating to our services.
- To Send Administrative Information: To send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.
- For Marketing and Promotional Communications: We may use your information to send you marketing and promotional communications. You can opt-out of our marketing emails at any time.
- To Improve Our Online Platform and Services: To analyze how users interact with our online platform, identify trends, and enhance the user experience and service offerings.
- For Legal Compliance: To comply with applicable legal obligations, resolve disputes, and enforce our agreements.
Sharing Your Information
We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may process or share data based on the following legal bases:
- Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
- Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
- Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
- Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
- Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
Data Retention
We keep your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Your Privacy Rights
In some regions, such as the European Economic Area, you have rights that allow you greater access to and control over your personal information. These include the right to:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Withdraw your consent.
If you would like to exercise any of these rights, please contact us using the contact details provided below.
Updates to This Policy
We may update this privacy policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.
Contact Us
If you have questions or comments about this policy, you may contact us at:
Chitrini Media
703, The Vista Tower,
MG Road, Floor 16,
Gurugram, Haryana, 122002, India